Easy, Hassel-Free Returns

  • You have 14-days to return your order from the date of delivery.
  • Items must be in a re-saleable condition.
  • Returns are subject to a 20% restocking fee.

Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.

  • Credit or debit card refunds will be refunded to the appropriate card-issuing bank within three to five business days of receipt of the returned order. Please get in touch with the card-issuing bank with questions about when the credit will be posted to your account.
  • Refunds on products purchased with a Gift Card will be issued to you as a Gift Card by email.
  • Products paid for using your Divine Schorl Account Balance will be refunded to your Divine Schorl Account Balance.

No Return/Exchange on the following:
* All Clothing once any of the product’s packaging has been opened.
* Limited Edition and Official Goods, once the manufacturer’s packaging has been opened.
* Electronic Software Downloads are not returnable or refundable.
* Once unwrapped all consumable items (e.g., film, tapes, paper, bulbs, CDs, DVDs, etc.).
* Special Order merchandise or any product indicated on the website as non-returnable.

All customers are responsible for all shipping costs incurred shipping products back to Divine Schorl on all returns and exchanges. Defective items may be repaired, exchanged, or refunded at our discretion for the same product.